TW

System Status

Real-time status of TW services and infrastructure. Check uptime, incidents, and maintenance schedules.

System Status

Monitor the health and performance of TW services in real-time.

Current Status

All Systems Operational ✅

Last updated: March 15, 2024 at 10:30 AM UTC

Service Status

| Service | Status | Uptime (30 days) | |---------|--------|------------------| | API | ✅ Operational | 99.99% | | Web Dashboard | ✅ Operational | 99.98% | | Database | ✅ Operational | 99.99% | | File Storage | ✅ Operational | 99.97% | | Authentication | ✅ Operational | 100% | | Webhooks | ✅ Operational | 99.95% | | Search | ✅ Operational | 99.96% |

Status Indicators

  • ✅ Operational - Service is functioning normally
  • ⚠️ Degraded Performance - Service is running but slower than usual
  • ❌ Partial Outage - Some features are unavailable
  • 🔴 Major Outage - Service is unavailable

Regional Status

North America

  • US East (Virginia) - ✅ Operational
  • US West (Oregon) - ✅ Operational
  • Canada (Montreal) - ✅ Operational

Europe

  • EU West (Ireland) - ✅ Operational
  • EU Central (Frankfurt) - ✅ Operational
  • UK (London) - ✅ Operational

Asia Pacific

  • Asia Pacific (Singapore) - ✅ Operational
  • Asia Pacific (Tokyo) - ✅ Operational
  • Asia Pacific (Sydney) - ✅ Operational

Recent Incidents

March 10, 2024 - API Latency Increase

Resolved - Duration: 45 minutes

We experienced elevated API response times between 14:00-14:45 UTC due to increased traffic. The issue was resolved by auto-scaling additional capacity.

March 5, 2024 - Database Connection Issues

Resolved - Duration: 12 minutes

Brief database connection issues affected a small subset of users. The issue was quickly identified and resolved through connection pool adjustments.

February 28, 2024 - Scheduled Maintenance

Completed - Duration: 2 hours

Scheduled maintenance window for infrastructure upgrades. All services were successfully upgraded with no data loss.

Scheduled Maintenance

Upcoming Maintenance

March 20, 2024 - 02:00-04:00 UTC

  • Database infrastructure upgrade
  • Expected impact: None (rolling upgrade)
  • Services remain available

April 1, 2024 - 01:00-03:00 UTC

  • Network optimization
  • Expected impact: Minimal (possible brief latency)

Performance Metrics

API Response Times (Last 24 Hours)

Average Response Time: 125ms
95th Percentile: 280ms
99th Percentile: 450ms

Database Performance

Query Execution Time: 45ms avg
Connection Pool: 85% capacity
Replication Lag: <100ms

Subscribe to Updates

Stay informed about status changes:

# SMS Notifications
curl -X POST https://api.twhelpcenter.com/v1/status/subscribe \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{"phone": "+1234567890", "services": ["api", "database"]}'

# Email Notifications
curl -X POST https://api.twhelpcenter.com/v1/status/subscribe \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -d '{"email": "alerts@company.com", "services": ["all"]}'

Status API

Access status programmatically:

import { StatusAPI } from '@tw/sdk';

const status = new StatusAPI();

// Get overall status
const overall = await status.getOverall();
console.log(overall.status); // 'operational', 'degraded', 'outage'

// Get service-specific status
const apiStatus = await status.getService('api');
console.log(apiStatus.uptime); // 99.99

// Get incidents
const incidents = await status.getIncidents({
  limit: 10,
  resolved: false
});

Historical Uptime

Last 90 Days

| Service | Uptime | Incidents | |---------|--------|-----------| | API | 99.97% | 2 | | Web Dashboard | 99.95% | 3 | | Database | 99.98% | 1 | | File Storage | 99.94% | 4 |

Last 12 Months

Average uptime across all services: 99.96%

SLA Commitments

Pro Plan

  • 99.9% uptime guarantee
  • 4 hours incident response time
  • Monthly SLA reports

Enterprise Plan

  • 99.99% uptime guarantee
  • 1 hour incident response time
  • Real-time SLA monitoring
  • Dedicated status page

Incident Communication

During incidents, we provide updates through:

  • Status page (status.twhelpcenter.com)
  • Email notifications
  • SMS alerts
  • In-app notifications
  • Twitter (@TWStatus)

Post-Incident Reports

We publish detailed post-incident reports for all major outages, including:

  • Incident timeline
  • Root cause analysis
  • Impact assessment
  • Remediation steps
  • Preventive measures

System Requirements

To ensure optimal performance:

  • Use latest SDK versions
  • Implement retry logic
  • Monitor your own metrics
  • Subscribe to status updates

Monitoring Best Practices

// Implement health checks
async function checkAPIHealth() {
  try {
    const response = await fetch('https://api.twhelpcenter.com/v1/health');
    if (response.status === 200) {
      return { healthy: true };
    }
  } catch (error) {
    return { healthy: false, error: error.message };
  }
}

// Check every 60 seconds
setInterval(checkAPIHealth, 60000);

Need Help?

If you're experiencing issues:

  1. Check this status page first
  2. Review our troubleshooting guide
  3. Contact support if issues persist

Learn More